Cancellation and Refund Policy

Return Policy for Personalized Products:

1. Eligibility:

   • Personalized products are eligible for exchange only in case of defects or damage during transit or errors on our part.

2. Return Process:

   • Contact us within 24 hours of receiving the product.
   • Return in original packaging and unused condition.
   • Customer pays return shipping unless it's our error.

3. Exchange:

   • Click photograph of the product and make a video while opening the package.
   • Upon confirming the defect or error, we'll send a replacement.

4. Cancellation Policy:

   • An order can be cancelled only within 24 hours of placing it.
   • Please Note: A processing fee of 4% of order value will be deducted from the refund.
   • Once the order has been given for personalisation or it has been shipped from our office, it CANNOT be cancelled.

Contact Support@hardenia.co.in for assistance.

Thank you for choosing Hardenia.